All refund requests are handled through [email protected]. Users should not demand a refund straight from Payment systems or their bank before contacting our support team.
We provide refunds in most cases when we get the request from the Users.
However, we reserve the right to decline refund requests in the following cases:
1. Contact the support team and describe the problem via email [email protected].
2. Present screenshots and explain your problem.
3. Wait for the response of the support team, either with the solution of your problem or a clear reply that the problem could not be fixed and a refund is available.
4. In case a refund is available – our support team will file the request to the financial department.
5. Receive your refund within 14 business days.
6. 14-day money-back guarantee.